The OHTN Evidence-Based Practice Unit’s Online Library of Evaluation Resources for Community-Based HIV Services in Ontario

Welcome!

This online library is intended as a resource for all community-based AIDS service organizations and HIV programs in Ontario. It contains evaluation tools corresponding to some of the main activity areas delivered by HIV programs across Ontario, including support services, prevention and education, training, and volunteer involvement.

The tools in this library aren’t meant to be definitive. Rather, they’re templates that you can use in creating your own surveys and assessments. (Of course, it’s also fine to use the tools just as they are!)

This library is a work in progress, so please check back as we post new or revised tools.

What is evaluation and how will it help my programs?

Evaluation is the systematic collection of information about a program’s activities and outcomes. The collected information is used to support decision making about the program in order to:

  • improve effectiveness
  • create new programs
  • decide on the best use of resources.

Evaluation can help you:

  • determine what is working well with your activities
  • identify areas where you can improve services
  • document how programs are affecting your clients
  • make evidence-informed decisions about your programs.

Evaluation can involve documenting either formal or informal feedback. Click on the tools below to find the one best suited to your needs.

Need more help?

If you require one-on-one support in using these tools or evaluating your program activities, please fill out an evaluation request form.

If you have questions or feedback about any of these tools (and we want to hear from you!), please contact mhatzipantelis@ohtn.on.ca.

More information about the difference between tracking your agency’s activities and evaluating the services your agency provides is available here.

 

Tools for Documenting Informal Feedback from Clients

As an employee, you likely hear regularly from clients about the services they receive. This can happen when a client meets with you for an appointment, attends a program or event, or speaks with you in the hall. This feedback is important, since it can help you better understand your programs. There are two main ways to document informal client feedback:

 

Tools for Documenting Formal Feedback from Clients 

Collecting formal feedback from clients can help you understand:

  • how clients feel about the support services they receive
  • what clients think is working well with support programs
  • the areas that clients think need improving
  • additional services clients would like to see
  • the challenges (if any) that clients confront when they try to access support services.

There are three main ways to collect formal feedback from clients:

  1. Client Satisfaction Survey
  2. Client Focus Group
  3. Interview

 

Tools for Documenting Feedback from Volunteers

Annual Volunteer Program Survey

 

Tools for Gathering Feedback from Training Session/Event Participants

Training Session Satisfaction Survey

 

Program Evaluation Resources